Stripe account suffered a card test - https://www.hackerneue.com/item?id=33688298 - Nov 2022 (33 comments)
Ask HN: Stripe holding funds for 120 days for no reason - https://www.hackerneue.com/item?id=33299222 - Oct 2022 (114 comments)
Don’t use Stripe. I am trying to save you from my mistake - https://www.hackerneue.com/item?id=33254485 - Oct 2022 (21 comments)
Ask HN: Why do people come to HN for Stripe resolutions? - https://www.hackerneue.com/item?id=33140798 - Oct 2022 (108 comments)
Ask HN: Have you noticed an increase in the number of Stripe Disputes lately? - https://www.hackerneue.com/item?id=33123756 - Oct 2022 (16 comments)
Ask HN: Can I avoid being nuked by Stripe? - https://www.hackerneue.com/item?id=32856237 - Sept 2022 (31 comments)
Stripe has decided to nuke my entire business - https://www.hackerneue.com/item?id=32854528 - Sept 2022 (679 comments)
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I think we have to start treating this as a MOT (major ongoing topic) and do something about all these follow-ups [1]. I've delayed making this call because of the core principle that we moderate HN less when YC or a YC startup is part of a story [2]. But less does not mean not at all. At some point we have to remember the other core principles of HN moderation too, such as that repetition is bad for curiosity [3].
I don't mean that these incidents aren't real—and obviously they are super important to the users who are personally affected. But from an HN point of view, the question is "is this story new/different enough to support a substantially different discussion", and here the answer is clearly no.
[1] https://hn.algolia.com/?dateRange=all&page=0&prefix=true&que...
[2] https://hn.algolia.com/?dateRange=all&page=0&prefix=false&qu...
[3] https://hn.algolia.com/?dateRange=all&page=0&prefix=false&so...
When it comes to Stripe, what choice do small businesses have? Tokenized Payment details are not portable, I can't take a saved debit or credit card in Stripe and slide it over to a First Data or Tsys account at whim.
I'm fine with integrating another API (hell, InvoiceNinja already supports most payment gateways), but changing processors when you rely on stored payment details is extremely risky business.
Stripe charges a premium transaction fee for being a no barrier to entry processor, but when they decide to underwrite your account and fail to do so, you end up SOL with a locked account.
1. Why is stripe a seemingly preferred payment processor for HN crowd? 2. Is there no ( edit: real ) competition or is the competition similarly bad ( or somehow worse )?
edit: Instead of replying individually, I decided to edit this section. Thank you everyone for the background(s). It does answer a lot of the questions I had. I perused their site and I can absolutely see the 'dev first' principle in play.
As an early adopter and someone that was once very fond of this company and its approach to things, I'm disappointed to see the direction it has gone.
* Newcomer trying to gain traction. They'll do just about anything to make and keep customers in the name of top-line growth. This includes expensive labor and human costs.
* Grow into a successful business. Start feeling the pains of "infinite growth".
* Realizing revenue can't grow indefinitely, they start cutting costs and see how long they can ride the coat-tails of success.
* The small/cheap accounts start gaining wind that customer support sucks, so they start looking for something else. The big accounts are likely still happy since they're large enough to justify a handler who will make them happy.
* A new startup lurks in the background, likely to follow the same process.
It really just comes down to whether or not the incumbent realizes it's only a matter of time before the major accounts start leaving too.
It does have its quirks, like searching for a stripe customer id won't give you what you're looking for but searching for the amount will.
Mollie on the other hand has like 2 pages where you can see your transactions.
Strips isn't perfect but they're absolutely the best.
And they do have customer support if you really need it.
From what I can tell, Stripe's documentation is generally regarded as nice, just have a look at some of the examples: https://stripe.com/docs
That said, PayPal also seems to be okay, for the most part: https://developer.paypal.com/home
Edit: is it just me, or does PayPal's UI kind of break, when you choose the "horizontal" layout in their integration builder? Example: https://imgur.com/a/IvBdYeI
Both of them seem to have some scary stories around them, in regards to frozen funds or closed accounts, but what are you going to do about that? For many, there aren't many options, since any of the other platforms out there are likely to have similar power over your finances if you go with them.