Maybe that's why they're complaining. Maybe they don't want Firefox spending it's time working itself into oblivion.
Of course the Mozilla Foundation isn't bound in any way to listen to them so it's going to happen anyway, but Firefox's users are upset for good reasons.
(Guiltily raises hand. Although lately I've noticed a ping option, so I left that enabled.)
To be frank, I find that use of analytics as the primary determiner to be incredibly intellectually lazy. They’re being used as a stand-in for deep, holistic thought in product design, user research, 1:1 interviews with users, etc when they shouldn’t be, and it’s making software as a whole much crappier than it needs to be.
I declined, but later they reintegrated their request with a servey, which I did accept.
These requests were presented through a dialog box attached to an extension (which many Firefox features are, internally, built-in extensions.)
I really want Firefox to succeed. Please enhance our security, privacy, ensure a performant browser AND I also like the project that Mozilla undertakes (rip send) hope to see more in the future.
Users tend to talk about mozilla like it's holding firefox hostage or something, but really the main gripe they have is building and maintaining browsers is beyond the scope of an individual. THEY couldn't fork firefox, but it's not impossible for someone with resources and connections to MAKE an entity that does. It just... hasn't happened again. Mozilla is a pretty insane freak-of-nature in the business world, and there's honest frustration about that which grows into "Firefox is doomed".
These things are far too complex and expensive to be produced as they should and as most FOSS is: for free, by a group of individuals who could fit around a breakfast table and don't answer to anyone but each other.
I think some feel they are being held to extremely high standards.
As someone who's avoided the drama, and is a power user, Firefox has been great to me, and continues to be so.
Of course; Mozilla proudly proclaims that they live by higher standards, so their users hold them to higher standards.
The speed comparisons make no sense either. Chrome is slightly faster so you should give up your ability to block all ads and let Google abuse you in myriad ways while supporting a virtual monopoly? FFS.
Firefox is simply a better browser, hands down. It's a better design and more user friendly than Chrome. I only regret being on Chrome for so long.
If people saying what's wrong plainly and clearly is "vitriol" to you, then you have a problem with criticism.
[1] https://www.theregister.com/2025/03/12/mozilla_doj_google_se...
Were this 10 years ago, I'd say nothing. Today, google is turning into one of the worst at using user data against the users. From pushing ads disguised as search results to mining user data for adverts across platforms.
Making google the default search engine opts non-savvy users into using a bad actor for their searches.