Smartphones changed that with Youtube and Facebook. Youtube incentivized you to use a Google account, and Facebook wouldn't let you use it anonymously without an account. Because you could use one account to log into multiple places people could track you across websites. People could make archives, screenshots, and transcriptions of anything you had done with those linked accounts. With this change there was no safe corner to hide if you said something stupid. And because so many people were foolish enough to tie their real identities to these online accounts with their real names or pictures of themselves, it gave a way for particularly unruly people to track these individuals even offline. There was now a real danger if you said something stupid, because instead of just getting your post deleted or starting a derailment in the thread people could harass you at your home, get you fired, and even send the police to terrorize you in the middle of the night via SWAT raids. It's no longer just one person calling you out. It's now hundreds, maybe even thousands, all armed with information.
And this is why I say it's stupid to require phone numbers and real names to sign up for insignificant things like being able to view someone bake a duck shaped cake live over the internet.
It also has access to our internal wikis, GitHub, and other internal tools.
I think this is merely the shift from doing this as a hobby, to doing this for work. Random coding problems mixed with banter I posted or answered on IRC back in the day? Purely hobby stuff, things I done after school instead of doing my homework. No stakes beyond the community itself, I could disengage at any moment, nobody would care - there was no commitment of any kind involved.
Today? Even if we switched back from Slack/Teams/whatnot to IRC, the fact remains, the other people are my co-workers, and we're talking about work, and it's all made of commitments and I can't disengage, or else I starve.
That changes the dynamic quite a bit.
Use tools for what they are good for and create a culture that makes each tool work best for your organization.
They would be right: HR will get access to everything you ever posted in a company chat if they have a reason to check. Some people don’t care, some… do.
My comment was related more to the _overhead_ required before posting. Either way best not post anything that would be an HR issue in any format. (Also your private chats will be available in discovery as well if found out)
Maybe I’m not the best to opine on this as I’ve been wildly successful at building community at companies but I’ve also been burned by this. I suppose I’m privileged enough that I’d like to work somewhere that I can still collaborate with low friction remotely - and if the company doesn’t like it then I’m not a good fit.
Yes it absolutely is formal communication. Microsoft makes this painfully clear with how they market teams.
I agree, but this may mostly be pointing out they are not very good/qualified at whatever they are doing tbh.
Kind of a ship of theseus situation culture wise - when the original leaders are all gone, did they pick good successors to fill their spots? Very often not.
At first they said it was "great". But it soon turned sour and resulted in "it seems like you spend too much time answering questions", and I should "focus" and "free up" that time to work on my assigned tasks.
Well, I don't answer anything anymore. In fact nobody does. It used to be that you got precise technical answers from someone directly working on the tool or problem you asked about. The previous CEO would sometime even answer themself. Not anymore.
Now people ask, but nobody answers. The rest has devolved into LinkedIn style self-promotions and announcements.
Have a senior leadership team and want them to not tell you bad news when you are the CEO/Leader? Then link their salary/performance to metrics like number of production incidents their team has. Suddenly the number of incidents that you know of decreases.
If that does not work to isolate you as the leader from thr reality of your company then link their salaries to a metric like number of projects finished before or at deadline and watch how tech debt increases multiple folds and how everything is suddenly estimates are increasing all over the place.
Want people not to ask meaningful hard questions in All Hands? Just make sure anyone that seems critical be labeled as not culture fit and done. All questions are positive and nice. Make sure to always ask for name and disable any anonymous questions asked.
Not trying to say metrics are bad or they should not be used. But they are not pure functions :) they do have side effects and sometimes very large ones.
There's nothing new here, there's no problem to solve. Doesn't matter if you're anonymous or publicly identifiable. 90% of people don't contribute, they just consume. 9% contribute occasionally. And 1% are regular contributors.
The 1% or 90-9-1 rule is pretty well known.
I typically have busy but important channels muted with a carve out for @mentions, watercooler channels are just muted but I check on them a few times a day.
People weren’t assholes and/or snowflakes in those days. Implicit in being on the net was that you were fairly well behaved.
The main difference is that more spaces were quasi-professional and non-pseudonymous, in that one largely got one’s internet access and identity (IP address, email address, invitation) from the institution of higher learning one attended or worked for. So there were direct, two or three degrees separation consequences (my boss knows someone at your institution) in those spaces. I suppose this is what you are referring to.
(In my early era of commercial internet work I can remember a colleague shutting down an accidentally abusive scraping bot by working out who was likely to be the boss of the person running it and phoning them up)
But away from those spaces were many places that were just as bad as they are now.
The internet has always (in my time of using it, which is all of my adult life as someone who is over half a century old) demonstrated that a good culture is a question of starting conditions and quick maintenance actions.
A non-trivial amount of the worst behaviour I have personally witnessed on the internet happened before the year 2000.
That’s not to say there’s more vitriol today; it’s swung the opposite direction, where newbies expect to have answers handed to them, or worse, they’ll post AI slop and then be genuinely surprised when someone asks them to explain it, or to show their work.
I don’t think that people should be belittled, but I also think it’s unrealistic to expect that experienced people should patiently teach every newcomer the same things over and over, without them having put in the minimum effort of reading docs.
I’m reminded of something I saw once on Twitter from a hiring manager who said that the best signal they had was whether a candidate had a homelab. This was met with criticism from many, who bizarrely accused him of being classist, since “not everyone has time to do that for fun.”
For the 70s, I would agree with you. But the moment home users, and particularly kids, gained access to the internet, you started to see a subculture of trolling.
Source: I was one of those 80s kids. It’s not something I’m proud of, but writing bots to troll message boards and scrapers for porn and warez played just as significant role in my journey into my IT profession as writing games on 8bit micros.
Early 2000s, public channel on a LAN with ~3k people in a post soviet country – say something stupid to a wrong person and you'll find yourself with a broken nose, because the guy/gal is a friend of the admin.
I was just responding to the generalisation made by the GP.
And everyone was in on it. We were all trolling, and being trolled, and perfectly well aware of what trolling was. But now people deliberately target and exploit the vulnerable on the internet.
I feel like the only thing you needed before was a fairly thick skin, but now you need a lawyer and a smorgasboard of security.
As for security, that was always an issue. Malware, denial of services attacks, etc aren’t a recent phenomena. And hacking was so prevalent that even Hollywood caught wind, hence the slew of hacker movies in the 80s and 90s (Wargames, TRON, Hackers, Anti Trust, Swordfish, Lawnmower Man, and so on and so forth).
The problem isn’t that internet etiquette has gotten worse. The problem is that there is so much more online these days that the attack surface has grown by several orders magnitude. Like how there’s more road accidents now than there was in the 70s despite driving tests progressively getting tougher (in most countries). People aren’t worse drivers, there’s just more roads and busier with more vehicles.
Chatrooms have evolved in a really interesting way. I think the first generation to have them didn't fully understand how "public" they were. Maybe there are more people in the more recent generations that have a more visceral understanding of online "publicness" as they have grown up with (and perhaps have been burned by) those concepts from the very beginning. Maybe they have a better understanding of the permanence of online utterances and therefore have a more conservative approach to interacting on what feels like the permanent public ledger.
Maybe it's because the concept of pseudonyms has devolved since the early days. Corporate social media has an interest in doxing its users to advertise to and control them but pre-corporate social media was filled with anonymous usernames. Posting in a large group under your permanent forever name is much scarier than posting under an anonymous, temporary identity. One of the things I advocate people do is post online anonymously, instead of with their real name. It alleviates a lot of the fear of speaking your truth, which we need more of!
There is something there. The ability to try on identities in a safe environment before you discover which one you really identify with. It's much harder to do this with your real name. Your past comes with a lot of baggage and people who know you don't want you to change because it makes them feel uncomfortable.