> What do you do in this scenario? I have tried contacting support at Stripe but seems to be of no help.
OP is clearly asking for advice, not just idly whining. The fact that Stripe is a YC company (no, I'm not saying that this means HN becomes the de facto support channel for any YC company) and the fact that many developers in the HN crowd use Stripe means HN is as reasonable a place as any to ask for advice on how to proceed.
(Let's also have a bit of empathy towards someone whose funds, which could quite possibly be the livelihood they depend on, is locked up by an unresponsive, faceless company.)
If this were true, these posts would not gain sufficient upvotes to consistently make it to the front page.
Clearly something is wrong at Stripe, it has potential to affect many HNers, and it is not merely whining but is seeking advice.
In any case, it appears both from the front-page location and the very light gray font on your comment, that your view is strongly outnumbered this month.
If something is clear, is that Stripe support is not that great and that HN is the last resort for many people.
Granted, that's not a resolution, just a first contact, but in a case like this I'd want to explore every avenue, immediately.
There's a gamut of actual reasons things go wrong, which I also learn from these "support tickets" and the associated comments. So also thanks to everyone who helps clarifiy what kinds of risks make problems more likely.
How do you know that the people posting about problems they had for “no reason” are being honest and not disingenuous? They could be leaving out key facts or straight up making up a story that they feel will gain enough traction for it to end up on the front page.
A Stripe employee replied elsewhere that they have been looking into the poster’s case for the past 24 hours and it isn’t straight forward. So either Stripe is lying or the poster was getting support but they didn’t like the way things were going or maybe they felt they weren’t getting support because Stripe was taking a few days to respond because they were investigating the situation.
We have no way of knowing the truth. Stripe and/or the poster could be lying or they could be telling the truth or the truth could be somewhere in between. And we will never know what the reality of the situation is.
I’m really not trying to be provocative, I’m just trying to figure out why in situations like this HN seems to take the complaints at face value. At least that’s what I’ve seen. If people have examples of complaints like this not being taken at face value by HN I’d love to see them.