Hey Edwin, you're a champion! But I have to say, as someone who used to hold Stripe on a pedestal, it's disconcerting to see regular HN posts from customers who feel ghosted. I hope you're getting the support you need from the COO's office.

The meme continues.

Even though we here on HN are not many, a good chunk of the users can and will affect the choice of a payment processor in the next startup. Maybe even in their current company.

The trend of people only getting support if they post on HN is very concerning and is damaging to Stripe's reputation. Word of mouth spreads easily and quickly.

If I were you, I would have a very stern chat with the support and finance departments. Clearly, there are people in there that only look out for the company and not the customers.

Thank you, I will email you now

The fact that the only way to get help with these cases is to make a post on HN and wait for you to reply, is a joke.