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I run https://pico.sh where we don’t ask for email. Even on our website we instruct users to generate a token so if they do lose their key they can use it to recover their account.

People regularly lose their ssh keypair and also don’t generate a token. I think using email as a form of recovery is totally fine and regardless when you have to pay for the service you’re going to give up your email (and other personal info) via payment processor


I would eventually want even payment processors to stop asking for email. They have my address and government id, for any liability related reasons. ideally, we would use federated auth, where auth providers aren't using email at all. I'd imagine the complexity of your backend is simpler too as a result.

And kudos on your service, I'll keep it mind next time I'm picking a provider.

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