While I agree that entering a dark alley shouldn't result in ill effects, if ill effects happen in said dark alley it is still worth the discussion to remind people to stay out of dark alleys in today's day and age (or until the root problem, whatever it is, is improved).
Pretending that it is OK to enter dark alleys and forcing blame elsewhere will continue to have people unwittingly enter dark alleys.
This is not a dark alley. It's the main street. It's the world we live in. iPhone has more than half the market share in the US and well over a billion users worldwide. Moreover, Apple, Google, and Microsoft collectively monopolize consumer operating systems on both mobile and desktop. Try going into a retail store and buying a computing device that is not running iOS, Android, macOS, or Windows. That's the reality for most people.
The dark alleys are the non-mainstream options that hardly anyone knows about.
I don't know why some people have made "convenience" into a dirty word. Almost everything we do is for convenience. You could live in a remote log cabin with no electricity and grow/hunt your own food, separating yourself from most of society, but that wouldn't be convenient or pleasant.
Individual consumers have very little power over the market. There's a collective action problem, which is why governments and regulation exist... or should exist. The way I see it, the root problem is a massive failure by (corrupt) governments to protect consumer rights.
The real solution is to have a neutral, efficient and formal process under supervision of regulators to have such case escalated and handled.
I already see all the tech-bros coming: “you see it was not an issue, they reinstated the account after you posted” while ignoring there are silent victims.
One can express a need for regulation while also being aghast that people are still falling for the cloud scam, despite the overwhelming evidence that it is indeed a scam.