Windows 3.11 was released in 1993.
Don't mess with the timeline, Marty!
You are right. Must have been early 90's. Might have been Windows 3 or 3.1 as well. I remember you had to install a 3rd party tcp/ip stack, as Windows did not come with one.
Yes! I had an issue with my original Xbox where it wouldn't power on properly, blinking light. After some back and forth with a very Texan man, we determined that I just needed to reseat the video cable. It was fantastic support! I miss those days.
That was in the 80's.