Same for the Economist. I was on their signup page about to start a subscription when I figured I'd better check how cancellations work. Sure enough there's no simple online cancellation option like there is for signing up. There are a whole bunch of stories out there of people being given the run around and wasting a stupid about of time cancelling their account.
I even double checked with their support to see if it had been changed and got a ridiculous gaslighting response about this being better for customers. I generally think pretty highly of their journalism but these sleazy tactics definitely lowered my opinion of the company and prevented me from giving them my business.
I even double checked with their support to see if it had been changed and got a ridiculous gaslighting response about this being better for customers. I generally think pretty highly of their journalism but these sleazy tactics definitely lowered my opinion of the company and prevented me from giving them my business.