kevin_thibedeau parent
I would pay for news if I knew I could cancel easily without jumping through ridiculous hoops. I'd really like to get a NYT subscription but that'll never happen so long as they have their Kafka inspired cancellation process in place.
Dark patterns around subscription cancellation have led me to only use subscriptions I can do via Apple. Having a single menu in the Settings app to manage all your subs is such a comfy feeling.
California has this and it's great. https://calmatters.digitaldemocracy.org/bills/ca_202320240ab...
I use privacy.com proxy cards for this. Don't even bother unsubscribing most of the time, I just cancel the card and let nature run it's course :)
Legally, can't they let the subscription run and say you owe them the money?
I can say you owe me money too. The hard part is collecting said money. The overheads of collecting from a non-cooperative customer would not make it worthwhile.
Same! I have contemplated it many times since the content is consistently good and I canceled my local paper after they doubled the price twice in the last couple of years.
Same for the Economist. I was on their signup page about to start a subscription when I figured I'd better check how cancellations work. Sure enough there's no simple online cancellation option like there is for signing up. There are a whole bunch of stories out there of people being given the run around and wasting a stupid about of time cancelling their account.
I even double checked with their support to see if it had been changed and got a ridiculous gaslighting response about this being better for customers. I generally think pretty highly of their journalism but these sleazy tactics definitely lowered my opinion of the company and prevented me from giving them my business.
You can subscribe to The NY Times through the App Store and then cancel painlessly just like any other app subscription.
very agreed, they have tons of good articles which is about as many times as I've been warned never to sign up with them because you cancel.