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easyThrowaway parent
As I wrote on a past comment:

The real customer service for any Meta-related service is their legal department.

I've worked for a marketing firm whose clients (High End Fashion Industry in EU) were very prone to straddling the line regarding the Instagram ToS. If an account was disabled by some automatic trigger the lawyers would write/fax Meta asking for the account restoration, usually with no fuss on their side.

As you may guess, it wasn't exactly cheap. No idea if a lawyer may do something like that for you inexpensively or pro-bono given the nature of your app.

Orygin
Haha, I believe I know what kind of ToS violations you are talking about. Multiple LVMH (and subsidiaries) accounts doing live streaming on Instagram with unauthorized tools. We had multiple instances of account being blocked automatically and being unbanned within an hour because somebody at LVMH put pressure on them.
easyThrowaway OP
...All while the Paris (or Milan? Can't remember for sure) Fashion Week was live. It was a stupidly nerve breaking job, I'm glad I'm very, very far away from it.

Shoutout to The Level Group guys (https://www.thelevelgroup.com) who kept the infra live and running during all that madness.

netdevphoenix
> Instagram ToS

I am curious, is there something in there that legally binds them to restore an account automatically disabled? I was under the impression that, since Instagram is a free service offered by a non-state company, they are not legally obligated to keep any account opened. What would the lawyers sue Meta for? As I understand it, if you build a business on instagram and your account gets deleted/disabled for whatever reason, you have no grounds to sue Meta

easyThrowaway OP
As my boss at the time eloquently said: LVMH is not gonna take "sorry but our ToS" for an answer after they spend millions in their latest ad campaign because if you squint hard enough you can see Lea Seydoux's nipples. And meta knows that extremely well, so there never was any doubts about them restoring any accounts no matter what the ToS says.
closewith
IME this also only works if you're a significant spender. Otherwise you get form responses.
easyThrowaway OP
Won't lie, my experience was strictly with some big brands, so I have no idea if even their legal ignores lesser accounts. But we're talking about going for a notarial route, they should at least acknowledge the request.
esperent
Big brands have a completely different experience. You can pay a small fee to be verified, which means you're immediately only going to be locked for actual violations (or at least borderline cases), not for things like logging into your account on vacation.

But verification is only available if you're "notable", whatever that means. Definitely not for us small businesses.

easyThrowaway OP
Sure, but here we're talking about something different. Ignoring a legal parcel in France means receiving, years from now, a "request for personal appearance of the parties" somewhere from a local court to the cour de cassation, where they will have to notify that your request was ignored. It's in their interest to give a quick reply, even just to say "Uhh... nope, sue us if you want to go on with your lost cause".

Of course, I have no idea if any of that is applicable to the legislation where currently the OP resides.

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