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0xTJ parent
While HP's service guides have been good, even on their non-business models, the actual serviceability isn't great. You have rubber feet that can't be re-applied after removal, and good luck getting replacement parts as an average consumer (I haven't even been able to get a first-party battery for my HP Envy x360). Not every laptop is going to a corporation with an IT department and direct procurement connections.

RAM, SSD, and battery are also the very minimum in terms of serviceability on a laptop, they've been traditionally user-serviceable. It's components like the touchpad, display, ribbon cables, etc. that haven't been traditionally easy/possible to replace.

mmcnl
The consumer laptops are not built for easy repairability. EliteBooks are very servicable, only 4 or 5 captive screws and you can easily access all the internals.
0xTJ OP
Having specific lines be easily repairable doesn't influence how Framework laptops interact with the rest of the market. It's very much not just businesses (or individuals buying business-line devices) that should be able to repair their laptops, and they're not advertising themselves exclusively to businesses.

Also, my biggest issue with my HP Envy x360 is not getting inside. It's annoying to have to buy new (third-party) replacement feet after removing them (and shouldn't be done by HP regardless), but it's not a big problem. And the service guide is quite good. It's the fact that I haven't been able to buy a new first-party battery, I can't buy a new screen, mainboard, or trackpad if I end up needing one.

Sure I can (and have) upgraded the RAM and SSD, and replaced the battery with a third-party one (well actually two, the first one didn't have some ID chip, and would show a warning screen on every boot). But the RAM and SSD are just upgrades, and batteries are consumables. I can't reasonably repair damaged or failing parts if the screen cracks, if coffee gets spilled in the keyboard, if a port gets damaged. Only 4 parts are listed as available (pen tip, RAM, AC adapter, and Wi-Fi card), and only the AC adapter is in stock.

mmcnl
No indeed it doesn't change anything about Framework the company. But I still fail to see why I would buy a Framework over a HP EliteBook, Lenovo ThinkPad or Dell Pro laptop. The only reason I can imagine is upgradability: you can upgrade the CPU by buying a new mainboard. But that doesn't really appeal to me. The mainboards are very expensive and it only leads to more e-waste. From a sustainability perspective it's better to have 2 fully functioning laptops in use compared to 1.5 laptops with expensive parts collecting dust in a cabinet.

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