toephu2 parent
A bit OT: Airbnb reviews should be taken with a grain of salt. No one wants to leave a negative review with their real name and photo, that's why most Airbnb reviews are positive. I've stayed at a couple places with a 4.90+ rating but there were glaring issues. No one wanted to point it out in their review because they thought "the next guest would surely complain about it, plus why would I want to taint my own profile and start an argument online?" This is why I prefer hotels to Airbnb. I can search tripadvisor and/or google maps for real reviews.
The one time I posted a negative review it was promptly taken down after the host complained. They then proceeded to submit a negative review of me (a personal attack really) that had no basis in fact and I had already provided Airbnb with proof earlier in order to get my money back. It was a huge PITA to take that review down. Grew very disillusioned with Airbnb after that, they really don't provide any protections against malicious hosts.
There is also the fact that hosts can take down negative reviews for a variety of dubious reasons. The fault here is entirely with Airbnb. The reviews are the only real information that you can use before booking (and yes you can discuss over messages but the UX flow doesn't really accommodate this in a meaningful way where both parties agreeing to terms before the booking is made). I recall Lyft used to send people out to inspect cars and give training before letting someone drive. Airbnb is just being cheap and lazy on this front.