I think they look stupider by not saying anything. They look stupid by all of these constant delays, cancellations, and the occasional utterly surreal self-inflicted problem like in the article. That's what makes them look stupid.
Just explain what's wrong. Arm passengers with the best info you can give them. And figure out a way to let people disembark close to where they need to be.
DB has become a complete joke. I've had to travel to and through Germany several times these past couple of years, and almost always there's a problem.
I once paid 80 euro for a taxi from Essen to Dusseldorf because they cancelled the train that would connect to the last ICE to Amsterdam. When I got to Dusseldorf on time, the ICE arrived at a different platform than announced. I only noticed that because some people were suddenly leaving the platform. I warned a few people who still hadn't noticed it. I bet a lot of people still managed to miss that train after all the trouble making it to Dusseldorf.
Just explain what's wrong. Arm passengers with the best info you can give them. And figure out a way to let people disembark close to where they need to be.
DB has become a complete joke. I've had to travel to and through Germany several times these past couple of years, and almost always there's a problem.
I once paid 80 euro for a taxi from Essen to Dusseldorf because they cancelled the train that would connect to the last ICE to Amsterdam. When I got to Dusseldorf on time, the ICE arrived at a different platform than announced. I only noticed that because some people were suddenly leaving the platform. I warned a few people who still hadn't noticed it. I bet a lot of people still managed to miss that train after all the trouble making it to Dusseldorf.