if a plane keeps crashing due to the same failure we don't blame the pilot
That's true, we blame the manufacturer and demand that they fix their product under threat of withdrawing the airworthiness certification. So where's the demand for Adobe to fix its software, under pain of losing their cash cow?
Yet, people here are arguing that it is perfectly OK that professionals keep working with tools that are apparently widely known to be inappropriate for their task. Why should we not blame the lawyers that authorized the use of inappropriate tooling for such a sensitive task as legal redaction of documents?
Have you ever had to actually react a document in acrobat pro? It's way more fiddly and easy to screw up than one would expect. Im not saying professionals shouldn't learn how to use their tools, but the UI in acrobat is so incredibly poor that I completely understand when reaction gers screwed up. Up thread there's an in complete but very extensive list of this exact thing happening over and over. Clearly there's a tools problem here. Actual life-critical systems aren't developed this way, if a plane keeps crashing due to the same failure we don't blame the pilot. Boeing tried to do that with the max, but they weren't able to successfully convince the industry that that was OK.