Just from your description, I know this is Jenny Nicholson. I agree it is an incredibly insightful breakdown and analysis of why it failed, all while being funny and engaging.
Loved it and it showed up several times in the recent defunctland video. That and quite a bit of Freshbaked
Jenny Nicholsen is as excellent as Kevin Perjurer’s Defunctland. I highly recommend both.
https://youtube.com/watch?v=T0CpOYZZZW4
She covers everything - the line getting in to the hotel, the size + cost of the rooms in comparison with the same size/cost on a Disney cruise ship, and theories on why the experience was so poor.