> The tech industry loves to abstract away the human. Users become “MAUs.” Problems become “pain points.” Customers become “conversions.”

The LLM loves to torture concepts into statements with pithy veneers and three-item. Punctuated. Lists. “Pain points” as an example, really? All of these terms are just more specific than the ones they’re contrasted with, which don’t have much of a human element to them to begin with.

The irony of bemoaning this while AI-mimicking a team of people and getting a computer to write for you in its own voice…