add-sub-mul-div parent
Not having to provide customer service is part of the magic that allows these tech companies to get to this size in the first place. Customer service doesn't scale.
The irony is that Apple's selling point (as far as I know) is good customer support. e.g. with Google at least you know you aren't getting any support
My experience with Apple's support is abysmal. They left me without a working product for something like 6 months despite the product being faulty (bricked Studio Display). Years prior to that I had issues with a MacBook Pro. That also took way too long to repair (6 weeks), and I was treated as though I broke it rather than the hardware failed due to manufacturing defects. Very much a 'guilty until proven innocent' customer support experience.
I hope that's not the typical experience, but it's certainly mine.
Oh, nonsense.
I filed a bug report about an issue in Google Maps once; this had to have been around 2006.
A little over a decade after that, they emailed me and let me know that they'd fixed it.
That's support -- right? (Right?)
:)