Firefox is still heavily used by Linux OSes as the default browser. But I think that's mostly momentum at this point. If more people knew about Mozilla's organizational challenges, then I think Firefox would get ditched.
If they like the browser, why would they care about organizational challenges? Do Google's organization challenges cost them Chrome users?
Do they like the browser, or do they like the fact that it's not owned by Google?
When I use Firefox, either it's because I don't have a choice (my distro doesn't ship Chromium in a way I like, i.e. not Flatpak) or because I make an effort to "support" Firefox. But once in a while, I need to use Chrom(ium) because the website doesn't work on Firefox. Not that it is necessarily Firefox' fault, but the fact remains that if Chrome was an independent non-profit, I would most likely use Chrome and not Firefox.
> Do Google's organization challenges cost them Chrome users?
On the Enterprise side at least, absolutely.
I think a tangential interesting question is: how many monthly active users does Firefox have, that choose to use Firefox? Not people who "click the internet icon", etc.
Like you, I suspect the brand recognition and loyalty is much, much lower than many people in this thread believe it to be. Not talking about among the highly-technical HN audience; just at large.
But yes, that is part of trust and I'd like to see them address it.