> it’s easy to form an enemy image of somebody at the end of video call, but difficult to keep that image when you share a room with them and sense their pain.

I'm honestly so confused by this. Has the author never worked in an office before? Building a grudge for someone that you are forced to work with and sit next to all day is one of the classic office dilemmas. Being forced to be around them all day can really build resentment to people