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Obviously an API is better but realistically we aren't going to convince every web service to offer an API overnight and people want to be able to e.g. make reservations through chatgpt today.

Yep, the only way to convince companies to offer an API is to implement an agent that slowly but surely works around whatever trainwreck of a web experience they put in its way and then give them an option to make it smoother by offering an AI.

See: mobile websites. They sucked so badly that "desktop internet, not mobile internet" was a big selling point of the original iPhone. Then, once mobile had enough market share to "set the terms," we went back to having special mobile versions (or even mobile-first), but this time it didn't suck. Part of that was tech, but most of it was mobile acquiring a critical mass of marketshare, and the winner of the mobile wars won using an all-important temporary workaround stepping stone that solved the chicken-egg problem.

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