SEEKING WORK | Fractional post-sales leadership (Customer Success, Professional Services, Support) | New York/NJ (US-ET) | Remote or on-site
Hi, we’re RPS Consultants. We install and run the post-sales engine for SaaS companies so founders can focus on growth. Two-in-the-box model: you get an operator for Customer Success and an operator for Operations working as one team.
What we do
- Stand up or mature CS/PS/Support so time-to-value, retention, and renewals improve
- Design and run expansion motions with forecastable NRR
- Build simple operating rhythm: onboarding playbooks, handoffs, health scoring, QBR/EBR, risk reviews
How we work
- 2-week evaluation across people, process, data, and tools
- Then a fixed cadence: 8, 16, or 32 hours per week split across two operators
- Fixed-fee, outcome-oriented; short diagnostic or multi-quarter engagement
Who we help
- B2B SaaS, post-Series A to D, strong sales motion but thin post-sales
Recent outcomes
- Scaled a cybersecurity vendor’s post-sales functions to support $50M+ ARR
- Led transition from perpetual licensing to subscription with SaaS operating fundamentals
- Built global teams and reporting from sub-10 to 100+ across CS/PS/Training/Support
Availability
- US and EMEA hours. Start with a two-week evaluation or jump straight into an operating cadence.
Hi, we’re RPS Consultants. We install and run the post-sales engine for SaaS companies so founders can focus on growth. Two-in-the-box model: you get an operator for Customer Success and an operator for Operations working as one team.
What we do - Stand up or mature CS/PS/Support so time-to-value, retention, and renewals improve - Design and run expansion motions with forecastable NRR - Build simple operating rhythm: onboarding playbooks, handoffs, health scoring, QBR/EBR, risk reviews
How we work - 2-week evaluation across people, process, data, and tools - Then a fixed cadence: 8, 16, or 32 hours per week split across two operators - Fixed-fee, outcome-oriented; short diagnostic or multi-quarter engagement
Who we help - B2B SaaS, post-Series A to D, strong sales motion but thin post-sales
Recent outcomes - Scaled a cybersecurity vendor’s post-sales functions to support $50M+ ARR - Led transition from perpetual licensing to subscription with SaaS operating fundamentals - Built global teams and reporting from sub-10 to 100+ across CS/PS/Training/Support
Availability - US and EMEA hours. Start with a two-week evaluation or jump straight into an operating cadence.
Contact - Email: contact@rps.cx - Book a chat: https://rps.cx/meet - Site: https://rps.cx
If you are winning deals but losing momentum after the sale, we should talk.