> Nothing like that should happen if you're paying for even an individual Workspace plan. You get a phone number for customer support, and it works.
Last I was a workspace Admin, you had to login to get the phone number and the code to dial once you called.
It certainly did get you to a human. Unfortunately, they were not empowered to actually help with any of the things I needed help with, even when it would just be filing a enhancement request with the product team (they just tell you to post in the unmonitored product forum)
I've seen several believable tales of Kafkaesque billing issues leading to Workspace accounts being suspended. It took months to get them to do invoice billing.
Last I was a workspace Admin, you had to login to get the phone number and the code to dial once you called.
It certainly did get you to a human. Unfortunately, they were not empowered to actually help with any of the things I needed help with, even when it would just be filing a enhancement request with the product team (they just tell you to post in the unmonitored product forum)
I've seen several believable tales of Kafkaesque billing issues leading to Workspace accounts being suspended. It took months to get them to do invoice billing.