That's a feature of any SaaS. Adobe frequently shuts down ETLA customers due their own invoice processing failures. I can think of three significant government subdivisions that were unable to access any M365 service for 1-10 days as a result of a reseller change.
The real lesson here is that you need to understand the failure domains of the technology your business depends on. Your business is as good as the contracts you rely on. We're relatively good at preparing for IT failure, but not so much the other stuff. For small businesses, key revenue generation could be stopped by an employee doing something dumb with a corporate card.
None substantiating the "most AI-kafkaesque process imaginable to regain access" upthread though. I mean, I don't know what you're citing specifically, but yes, obviously: business relationships like everything else get tangled up sometimes. People's electricity gets shut off incorrectly, people's Doordash orders arrive with the wrong stuff, phone bills arrive without the promised discounts; everything sucks, kinda.
But if you're paying the solution is to call your support contact and have them sort it out. And that works at Google the same way it does everywhere else.
Just don't use any Google services. Not free, not paid (why would you send them money???!?!). Not for personal stuff, not for work projects. Not for throwaway data, not for important data.