They do have phone support, but they refused to unlock the account and just said she'll never be able to use primary email account with Apple's systems because of the frozen account.
So yes, any cloud provider can lock you out for arbitrary reasons. Just because they answer the phone doesn't mean the customer support agent can actually do anything about it.
Photos sync to iCloud is terrible slow though compared to Google Photos - syncing 100GB take days and 500GB takes forever. At least it end-to-end encrypted with Avanced Data Protection. But yeah if you multi-TB photo archive buying large storage options of iCloud make no sense simply because it's impossible to use.
I'd better use self-hosted Immich.
So, on the consent-quality-useful triangle (WIP), Google is clearly eliminating quality and consent to provide you with a useful interface to the Google consentless compression box. Just what everyone wanted. The future is now.
Notification: You have 2 new views (details button: 2 ad-consenting views, 0 other views) on the photo you took of the compression artifact on a video that you suspect Google might have accidentally compressed without your consent, confusing itself to be Instagram. Unfortunately, your comparison photo gets equally confused and is compressed to be equally as bad as the compressed one. Now the photos look identical, and you look like a conspiracy theorist tweeting about "video encoding" from your Sesame Street Elmo phone, just like everyone else, with no issue at all. "We're in the Ourobouros. Maybe Paramount isn't the issue. Maybe it's Paramount Plus." The Samsung rolly-polly bug interrupts and insists this issue will have to wait because it's 2pm on Friday. Now, your Elmo phone is now the only device still working in the office, as you try to convince your wife why you have to stay late, "Because you're different than the rest of the people posting compression artifact-laden photos."
https://www.theguardian.com/technology/2022/aug/22/google-cs...