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missedthecue parent
The setup is the most insane stupid stuff I've dealt with in a while. I am currently waiting for them to agree that my DUNS number is real, and they made me remove the WHOIS privacy from my domain name to verify that my address is associated with it. The billing receipts from my host were insufficient for reasons they couldn't explain. Had to upgrade to the $30/mo and then the $100/mo support plan just to speak to someone and it's been 4 weeks without movement. But hopefully it will be worth it in the end, the EV certs are crazy expensive and don't even remove smartscreen warnings anymore.

evanelias
Ugh, sorry to hear that, yeah the whole setup process is just so insanely frustrating. I'm really dreading having to re-validate my identity documents once they expire.

For what it's worth, in my experience it was even worse with EV certs though - all the same steps including removing WHOIS privacy, plus some extra ones like voice phone number validation that had to be repeated every single year.

And then there were extra WTFs with the EV cert expiration being 365 days after an issue date which is several days before you actually receive the hardware token. Or one year they sent the hardware token fairly promptly, but forget to send the password needed to use it, and it took a week to get a response from support etc. Then again, Azure Trusted Signing has similar ridiculousness with billing being based on calendar months, with no proration for your first month even if you started at the end of the month... I mean it's just $10 but it really adds insult to injury after that signup gauntlet.

Anyway, I've heard that if your Azure Trusted Signing process gets stuck in limbo, it can be best to submit a different document, but I'm not sure if there's any alternative permitted for the DUNS step. That's especially annoying because trying to update outdated info with Dun & Bradstreet is problematic in my experience, i.e. their web forms just plain did not function properly.

missedthecue OP
Yeah I was with Comodo before and it's like you said. I thought Azure signing was going to be a breeze because I've had my Azure account for years. I submitted with both EIN and DUNS and then they said I can't submit any more validation requests for this "property", so that's why I went the $100/mo support plan to get a human somewhere to click a button and approve this thing.

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