TAMs are super hit and miss. We’ve had great ones (hi Nick!) and not so great ones.
($7-10M/mo customer AWS spend, support is a complicated sliding scale % of that, gogo ES!). Non-ES at smaller customers has been universally useless, except at quota increases.
If you're pushing 10 mil per month through AWS, I pray you have some bitcoin miners hidden in that spend. The mind reels
Perhaps they trained the LLM using that data though.
(Small customer though: yearly AWS spend around 80k. Support is 10% of that.)