I had a similar experience. We're mostly Apple at home, but I bought an X1 Carbon reburb from MicroCenter a few years ago to run desktop Linux. It's become one of my favorite pieces of tech. Ultra-light but solid with a nice-feeling keyboard and trackpad.
I purchased one from Dell, but it shut down at high cpu which indicates a cooling or other issue. In return they sent me an even better laptop for no additional charge. Perhaps more detailed reporting would avoid things like overheating laptops to enter the market. These laptops originally retailed for over $1500