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> we really work with customers to restructure their contracts

Does anyone have such an experience with Datadog? A few million wasn't enough to get them to talk about anything, always paid list price and there was no negotiating either when they restructured their pricing.


you've got bad negotiators... getting at least 10% off list price should be the baseline, even on less than $1m/year
They were completely unwilling to negotiate with us at all, and it forced our hand to go other open source routes so we don’t get locked in again.

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