The banks have some responsibility here, and the article brings this up. The banks' response involved saying they can't keep up with volume and shifts blame to social media for some reason.
You gotta understand, there's the law, then there's enforcement of laws, then there's punishments for getting caught breaking the law. The banks have done the math. Maybe they've even lobbied to have the penalties/enforcers reduced. It doesn't pay for them to follow this law strictly, so they don't. You'll find this across the legal system. It comes down hard on the poor and marginalized, but gives a lot of grace to the rich, even if at our expense.
You gotta understand, there's the law, then there's enforcement of laws, then there's punishments for getting caught breaking the law. The banks have done the math. Maybe they've even lobbied to have the penalties/enforcers reduced. It doesn't pay for them to follow this law strictly, so they don't. You'll find this across the legal system. It comes down hard on the poor and marginalized, but gives a lot of grace to the rich, even if at our expense.