What they mean is "the 'no-code' logic for your bot is stored in a proprietary format that's only understood by our software, and we don't want to release our software publicly, nor do we want to document the format."
An end user creates an application in Discord. They create a bot within that application, and Discord generates a token for the bot. They then copy the token into BotGhost, and BotGhost "operates" the bot. The application itself is still owned by the user, and BotGhost has no access to it.
> BotGhost cannot export bot configurations due to its no-code structure. If shutdown happens, all bots and user data will be permanently lost.
I don't think I understand this part - what does the "no-code" mean in this context? How can this data not be stored somewhere for the service to function at all? Does this mean that BotGhost also has no backups, and a technical glitch could cause a similar problem?