It's not just those incidences though. I think many people have had bad experiences from buying on amazon. Even the shopping process (and this may be the bulk of bad perception) is atrocious. They have a brand filter that is littered with knock off and unknown brands (most I suspect are Chinese). They refuse to include a country of origin filter. We all know why. Reviews have been fake for years, some sellers do little to hide that they've swapped the product on the page to get top rankings for a new product. Product: a plastic step ladder, the reviews: "these bath bombs are so lovely!" Shipping and delivery speed has fallen off for people outside metro areas. Congrats on the vans I guess? Combine that with tertiary problems like scalping, forgery, and lower quality garbage from China, and then fly celebrities into space with subsequent vacuous VSCO-girl like philosophical statements, and its fairly clear why someone's opinion of amazon might be bad. Not to mention their exceedingly poor performance with Prime video. I understand hyperbole is rampant online, but let's maybe agree that water is wet when it is.