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It's amazing how underappreciated or cared about morale is in the corporate world.

"How happy are people at this company?" is a non-negligible performance differentiator.

Yet somehow CEOs seem blindsided when everyone at a company hates it and is mailing it in. (Probably because they're only listening to the management chain, which is concealing the problem)


aeternum
Is this actually true?

Amazon was pretty notorious for poor culture and high employee turnover yet the company performance has been stellar. Covid-era twitter clearly cared a ton about employee morale but the product stagnated.

I find it's often the opposite causality, IE the success/trajectory of the company is the primary component that determines morale. An increasing stock price makes employees happy.

Amazon's stock price is great, sure. But I don't think their products are particularly inspired. There's a huge disconnect between how good a product is and how much money it prints. On the far end of the spectrum you have products like Oracle, SAP, IBM, etc which, despite being objectively shit, still somehow print. And then on the other side you have truly inspired stuff that is built by people who care, like (early) SpaceX, Anthropic, (early) Apple, etc. It's kind of hard (imo) to not see the difference between these two ends of the spectrum.

I think that product quality and money printing ability do eventually converge, but it can take decades to get there. The slow trickle of talent leaving the company causes the product decay over time, but there's a ton of inertia in the meantime.

TheOtherHobbes
Perhaps it would have been even more stellar with happier people.

There is a very bizarre and persistent belief that you can't be successful without grinding, being miserable, and abusing both employees and customers.

What if that's not true?

it's obvious to anyone watching Amazon from birth until now that an underlying theme for the way their business is ran is by conjuring profitability by taking advantage -- they're good at that.

To me, the belief that Amazon would stand a chance at being as big as they are without taking advantage of people/culture/society is bizarre.

To be frank : if it were true we'd see more competition from groups that don't grind their assets to dust.. and we don't. Amazon is at the top of the game, and they grind things into dust while lobbying for further ability to do so in the future.

In other words : how many more precedents need to be set before we can tell beyond a reasonable doubt that full-bore-capitalism leads to disempowerment of the individual at the behest of corporations, and that it's rigged to do exactly that?

marcusverus
I would never want to work for an Elon, but I understand the allure. Like most of us, I'm giving a solid ~75% effort most days, just punching the clock. My work life balances is fine. I have time for my family and hobbies, etc. It's a nice, steady way to live. But every once in awhile, circumstances will conspire to provide me with hard work with an aggressive, drop-dead delivery date. It makes me mad at first--there are things I'd rather do than work, after all--but there is something to be said for letting go and locking the fuck in for a week of 14 hour a days. It feels good. It doesn't feel like work. It's a drug. It keeps me high until midnight, but makes me sleep like a rock. It makes me sleep like a rock, but has me springing out of bed 5 hours later! I feel like I'm the master of the universe. I'm impervious to stress. Even that's not quite right. It's not just that I'm immune to stress, it's that I start to feed off of it. I welcome it.

And then d-day comes and it's over. The impetus is gone. And every single time, I try to hang on to it. I give myself new projects and fake deadlines. I force myself to get up early and stay up late, but the moment that magic is gone, those things become... work. And like I said, there are things I would rather do than work.

I think a lot of Elon's success stems from his mastery of this "lock in" phenomenon. He is (or at least was) able to induce it in himself to drive himself harder than normal people do. He is able to induce the same state in his workforce as by setting bold and inspiring goals and setting absurd deadlines.

This is not a secret, btw. Nobody goes to SpaceX without understanding that they're signing up to work double the hours for way less than double the pay. For many, this sounds like a nightmare. If you're a young single guy looking to lock the fuck in, to take on huge responsibilities and grow in the company of some of the smartest, hardest working people on earth, it sounds positively amazing.

tl;dr: It's a feature, not a bug.

ethbr1 OP
The missing component in the above is making sure that one is compensated for giving their all.

Because there's a lot of things that are given up when doing that.

And ultimately, no leader is responsible for ensuring someone's compensation matches their effort. That's on everyone's own shoulders to demand.

bradstewart
Thank you for this. Fantastic articulation of a thing I've experienced a few times.

Interestingly (or maybe not?), the things that rise to this level have a much higher activation threshold the older I get.

quantified
An increasing stock price makes employees with stock happy.

Generally, morale is a variable but the coefficient to apply to it is also different from company to company.

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