My Google skills are failing me here — can you provide a link, and/or some more search terms, regarding these citizen councils? Is it specific to Melbourne municipal council or other Victorian LGA’s?
The correct term seems to be citizen assemblies (apologies). Here's a link:
https://www.newdemocracy.com.au/independent-citizens-assembl...
I only ever hear this used by people who insist that bad faith interlocutors just need to be given a 10th chance to make their point.
No one has infinite time or attention.
An interesting concept to alleviate this problem has been pioneered in Melbourne local politics is citizen councils.