Schiendelman parent
Oof, barely 2/5 stars on their own website's reviews.
Well, I always read reviews by ignoring all 1-star reviews first. Most 1-star reviews are made by disgruntled customers to grab customer service attention, a practice I detest. For example, one of the 1-star reviews says that a printer does not work on Win10 and thus is a garbage that was returned. Yeah, about that... https://www.youtube.com/watch?v=uV9lemggOuw sure it works on Win10
Certainly - I agree with you!
I'm seeing that the team that owns this customer experience doesn't ensure they get enough positive reviews to break out of the noise (or fix the UX that makes installing this printer on Windows 10 difficult). Either way, it tells me this company doesn't make an effort.