Read the ratings/comments on the first page and it looks like one-off case complaints, though I have nothing to back that up than my experience. I've been using them 6+ years and their systems have just worked as advertised and never needed to contact their support. I've had overdue bills which I've paid maybe a month later and it was never a problem--never got any threats to suspend service or anything.

Perhaps they act quickly on DMCA reports, so if you're in a gray area don't use them?

I was just curious what kind of promotions they have and saw this one for $300 in credits and $100 free trial[0].

[0] https://sites.google.com/site/vultrfreecredit