Their accounts department is egregious. Amazing offerings but it's so frustrating.
I had some servers that I had autopay setup for I thought. But the bill went over as unpaid and they shut off the servers. Then I noticed & tried to login to their web account system but my account was locked. Support wanted me to send a wire transfer. I begged and begged, told them how it would cost as much as by debt, and they opened my account for ~36 hours, but after some delay, and I was away vacationing. I sent them the wire transfer almost two months ago now & still nothing from their accounts/billing people, even though the transfer had the account & payment #'s. It's been so frustrating, & so unnecessarily over the top bad & they seem to love making it worse every step. What the hell Hetzner?
* Couldn't tell you, as they flagged my account and asked me for an ID Document I couldn't provide, Maybe I could have sorted it with Customer Service, but instead I just picked a different german hosting