I think you are on a good trail to having understood what they meant.

The use of 'sorry' is not generally a problem because it is normally framed within expected behaviour and it can be taken as adequate for a true representation, or not blatantly false. But you could imagine scenarios in which the term would be misused into inappropriate formality or manipulation and yes, disrespect is "eliciting violence". You normally work a way in the situation to avoid violence - that is another story.

In "sorry, page not found" 'sorry' is the descriptor for a state (i.e. "not the better case"); in "sorry we missed you" it is just courtesy - and it does not generally cover fault or negligence. But look: there are regions that adopt "your call is important to us", and regions that tend to avoid it - because the suspect of it being inappropriate (false) can be strong.

The outputs of LLMs I have used frequently passes the threshold, and possibly their structural engineering - if you had in front of you a worker, in flesh and bones, that in its outputs wrote plausible fiction ("I imagined a command `oboe` because it sounded good in the story") as opposed to answering your question, but under the veneer of answering questions (which implies, outputting relevant world assessments, Truth based), that would be a right "sore" for "sorry". The anthropomorphic features of LLMs compromise the quality of their outputs in terms of form, especially in solution-finding attempts that become loops of "This is the solution" // "Are you sure?" // "Definitely" // "It is not" // "Oh, I'm so sorry! It will not happen again. This is the solution" (loop...).

Edit: it seems you may have also asked for clarifications about the contextual expression «clean societies». Those societies cybernetically healthy, in which feedback mechanisms work properly to fine-tune general mechanisms - with particular regard to fixing individual, then collective behaviour.