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> Extreme usage threatens the business model.

Right, and not all commodities have workable "unlimited" business models. The fact that somebody wants it to be a business model doesn't mean it should be one.

It's possible to offer honest unlimited plans. The all-you-can-eat buffet is one example. Just write it down somewhere that there's a time limit and that each individual person has to pay, and just like that you've imposed a practical limit without imposing a literal one.

Google Fiber competes with Comcast in my area, and they're happily able to advertise "unlimited gigabit Internet". Which is awesome. It's good marketing, and not dishonest: Their competitor imposes a type of limit which they do not impose (a monthly consumption limit of 1 TB). Of course, we know that there is still an effective limit in place: You can still only consume at the rate of 1 GiB/s. It's right there in the name of the plan.

But "unlimited storage" is just dishonest, especially when you're selling to businesses. Some businesses need cloud storage for documents, others need it for storing RAW video. There's nothing unreasonable about a few hundred TB unless you're just totally oblivious to the cloud storage business.

Essentially I think you're defending a somewhat dishonest marketing technique. What is lost by putting a 10 TB limit on the plan? I guess it wouldn't sell as well? Because it's not a lie? Maybe it's less "flexible" (i.e. Google can't just go change it whenever they feel like it). It's not like I can't see why that's good for Google, I just can't see why it's good for their customers. If there's a limit, just say it. Your customers would certainly appreciate knowing. And for crying out loud I do not care that being just a little bit dishonest about it makes customers excited and gets more sales.


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