43
points
Posted this before and didn't have anyone comment, hoping someone sees this and can assist.
Stripe is holding over $200,000 in deposits on my account and I have spent hours trying to get a hold of someone higher up to release the funds. If I don't receive a large portion of the funds back by next week, I will not be able to make payroll for the employees and contractors that work for me and they will not be able to feed their families and pay rent. I've tried numerous emails and contacts at Stripe but NO ONE has been responsive or willing to let me speak to someone higher up who has the authority to release the funds. This is criminal as my business will have to shut down unless I receive a large portion of those funds, asap.
Having general support briefly respond and then stop responding, is absolutely criminal considering the amount being withheld and the livelihood of my employees and contractors who depend on me to pay them being left to suffer.
I’ve send multiple emails to yourself and other individuals requesting to speak to someone on the phone, yet no one has responded.
Can you please respond to the email I sent you directly, as this is extremely urgent.
In fact, we have a reputable business and this incident should never have occurred in the first place and I’m doing my best to rectify it
Good luck.
I don't want to play the roulette
I have personal experience with stripe just withholding money, citing "risk", and then just not responding to support emails. The money was eventually released, about 5 months later, it did however kill the business.
Everyone is always thinking (and to be honest I probably would have myself aswell) that "those guys did something shady" "if you just run an honest business, this wont happen to you". But I can say that no, there was NO shady business involved, nothing even remotely close, we used them for a long time, and boom one day they email saying they are halting payouts due to "risks", and then theres nothing you can do. You cannot talk to a human, you can mail, and then after a bit of that, they just stop aswering, maybe answering one of the daily mails every few weeks or month, just saying "we will look into it" and such.
I am sure most people use stripe without any issues, but it is a roulette, and my advice to you (and anyone else) is: avoid it even if it costs some money. How much will it cost you if you eventually hit the wrong barrel in the revolver? This is a game you play every single day when using stripe, and there simply is no recourse unless you are big enough to funnel endless money into lawyers. We were not.
Again, I cannot recommend any solution in particular, but I know that for my sake, and this is not just stripe at this point, if I cannot call up a human with ability to escalate to someone in authority(even if its paid support), Its simply too risky to deal with. Ideally i'd like to be able to show up in person, though I understand that thats not always possible
Seriously, take it from someone who drew the short straw, YOU DO NOT WANT THAT