mardifoufs parent
Hotels have existed for millenia but work almost completely differently now. So there's no reason for them to be more reliable. Scammy hotels are extremely common, especially in touristic destinations. Hotel scams are an entire industry of their own, with fake review, ratings, price frauds...
Best Western, etc. have variety in quality but still pretty consistent overall with a floor on quality. If your shower is leaking, you’ll be able to get a new room. Maybe the hot tub is broken but that’s pretty rare and will probably get fixed within a day.