Well yeah, OP mentioned that he was in contact, but that your solution of freezing their funds for that pretty long time frame was really weird to them. They tried to prove with tracking numbers, which apparently didn't work.
You now promise to look into it, why was that not possible before this post was created?
> We know that confirming we review cases posted here provides an incentive for bad actors to post.
That could be. Going through the comments in this thread I can read lots of complaints about Stripe Support. Maybe a significant part of the problem is internal instead of the mentioned bad actors.
But, I'll give Stripe the benefit of the doubt, that this new account which complains about an issue without wanting to go into detail about what they're selling is maybe not telling the whole truth. This still doesn't negate the fact that there have been a lot of posts about Stripe on here which were suddenly resolved after posting them.
And of course this is not meant against you personally, but towards Stripe as a business.
You now promise to look into it, why was that not possible before this post was created?
> We know that confirming we review cases posted here provides an incentive for bad actors to post.
That could be. Going through the comments in this thread I can read lots of complaints about Stripe Support. Maybe a significant part of the problem is internal instead of the mentioned bad actors.
But, I'll give Stripe the benefit of the doubt, that this new account which complains about an issue without wanting to go into detail about what they're selling is maybe not telling the whole truth. This still doesn't negate the fact that there have been a lot of posts about Stripe on here which were suddenly resolved after posting them.
And of course this is not meant against you personally, but towards Stripe as a business.
EDIT: See OPs response...