I guess what I'm struggling with is: if you're not saying who you are (HN account created 2 hours ago), and you're not saying what the business is, and you're not even sharing something like a Stripe account id or ticket number (some sort of identifier that might help Stripe support identify you), what exact are you hoping to get out of this post?

We all want to believe you and help out, but you're not doing us any favors.