cm2187 parent
The audience of HN is also the audience who will pick what payment provider they want for their new projects. Horror stories like this one are relevant to this audience (and why they get upvoted).
I agree with the OP. Nobody should be choosing a critical dependency based on anecdotes like this, which tell only one side. If there were a post that aggregated such anecdotes with a more neutral stance, that might be more interesting.
yeah man, I'm going to avoid Stripe now that I've seen this (or at least I'll treat them the same way I'd treat Paypal or an angry venomous snake)
But it's anecdotal evidence at best and at worst this person is only telling their side of the story
That is true, but we have heard many of these stories that could only be resolved by using HN. How many more stories are there, that we don't here about because the affected people don't know HN? At some point it becomes a pattern.
It doesn’t matter that it is anecdotal in plenty of these HN support cases, the fact that this is possible at all is commonly what is atrocious (in other words, this should happen zero times). IE You can’t deflect a nuclear plant meltdown by saying we need to know how long it was running fine beforehand.