The Batch Service schedule history monitor sucks. It is inaccurate and doesn't sync the job order correctly. You can call them, they will get on the phone and then say they fixed it. Then you call them again because they didn't and they give you the same answer. Can't blame them, most of them are on H1B's. Nobody wants to be the squeaky wheel in that position. So you will just get the runaround all the time.