> Publicly-described facts of specific cases don’t always match the actual facts...users do also sometimes publicly misrepresent what’s going on. We’re also restricted by privacy rules to not share specifics in those cases.
Not affiliated with Stripe in any way, but I used to work on payment fraud detection on a comparable scale. I'd say this describes ~90% of the cases that I saw that got traction on social media with a good sob story. Many of them were egregiously misrepresented to the point where it was obvious that they were trying to run a scam and use public pressure to get some result that they clearly didn't deserve. It's quite frustrating in those cases where your model says they're 99% fraud, your domain experts who actually investigated the issue say it's 100% fraud, and your privacy/legal/strategy policy prevents you from just responding with "this is BS and here's why".
ZephyrBlu
I can only imagine how frustrating that is.
In this case with the person from Stripe responding that the situation isn’t straightforward and the OP sharing minimal details and not making any follow up comments I’d be inclined to side with Stripe here.
Not affiliated with Stripe in any way, but I used to work on payment fraud detection on a comparable scale. I'd say this describes ~90% of the cases that I saw that got traction on social media with a good sob story. Many of them were egregiously misrepresented to the point where it was obvious that they were trying to run a scam and use public pressure to get some result that they clearly didn't deserve. It's quite frustrating in those cases where your model says they're 99% fraud, your domain experts who actually investigated the issue say it's 100% fraud, and your privacy/legal/strategy policy prevents you from just responding with "this is BS and here's why".