I'm not sure what the disconnect here is, I'm pretty sure the answer is uncomplicated. You hire support people and train and pay them well. I get that this isn't some sort of sexy tech solution but like, that's what we want as customers. I don't really care about any of this crap, nobody cares. We want two things from you, we want to charge people's credit cards, and if something goes wrong we want to be able to TALK TO SOMEONE to get it sorted.
This is not hard. The thing we want is the confidence that if something goes wrong we'll be able to talk to someone who can help sort it out.
The uncertainty is the problem. You are not doing a good job of making me feel like you understand that.
This is not hard. The thing we want is the confidence that if something goes wrong we'll be able to talk to someone who can help sort it out.
The uncertainty is the problem. You are not doing a good job of making me feel like you understand that.