Obviously people on HN are more likely to decide to use stripe or influence someone who can.
It's all business.
That said, I had positive interactions with Stripe support without complaining on HN (and I'm not well connected, a big shot or moving significant amount of money).
> Obviously people on HN are more likely to decide to use stripe or influence someone who can.
Why would this community be any different than any other community of businesspeople in, say, a subreddit or on Facebook?
Why do you “care a lot about the HN community?”
Is there something in particular that makes the HN community an important subset of your customers to care about?