I remembered a comment comparing this practice to religions where you can't/shouldn't appeal to God directly, but have to pray to a saint to intercede on your behalf.
Whether or not the theology works like that, the dynamic is basically: their actual support channels don't reliably provide relief, because their internal management has severe limitations and misaligned incentives that can only be overcome when someone with actual power says, "hey wtf guys, knock that out, this one's important".
On a search, it turns out that analogy comes up quite a bit:
Whether or not the theology works like that, the dynamic is basically: their actual support channels don't reliably provide relief, because their internal management has severe limitations and misaligned incentives that can only be overcome when someone with actual power says, "hey wtf guys, knock that out, this one's important".
On a search, it turns out that analogy comes up quite a bit:
https://www.hackerneue.com/item?id=23060642
https://www.hackerneue.com/item?id=24778116
https://hn.algolia.com/?dateRange=all&page=0&prefix=false&qu...