How is that weird. Somebody can have a view on a topic divorced from their employer.
It’s as if people are people or something
Yeah, weird's an imprecise adjective. I'm not sure what the right one is -- I'm not assuming a nefarious motive, so I wanted a word that didn't have too much emotional baggage.
For me, it's about transparency. Definitely, a Stripe employee can have opinions about how support works. But for me, I feel it's still valuable to disclose your affiliation.
I'd feel similarly if it turned out that aliqot (the OP) worked for Paypal and didn't disclose that. Of course a Paypal employee can have an opinion about how customer service should work at their competitor, but it'd inform how I interpret the question.
I think it only matters when you work in a similar field, Stripe and Paypal yes. Stripe and Microsoft no. (just an example)
At the same time, it feels weird that you work at Stripe, are responding to a question about Stripe, but are talking about companies generally while not disclosing that you work for Stripe.